Attendee Policies

ADA Request

AAOS will consider the requests of persons with disabilities for reasonable modifications of policies, practices and procedures or for auxiliary aids and services where necessary to provide access to AAOS facilities, events, services and products.  AAOS encourages that such requests be made as soon as possible to enhance AAOS’ ability to accommodate the requests.  All such requests for the AAOS 2020 Annual Meeting should be submitted here by March 13, 2020. For more information, email us at

Anti-Discrimination and Anti-Harassment

AAOS prohibits harassment or discrimination in any form by or against an employee, exhibitor, vendor or attendee. The AAOS Anti-Discrimination and Anti-Harassment Policies and Procedures is available by contacting AAOS at or at

Beacon Technology

AAOS uses sophisticated event technology to understand how participants interact with our exhibitors, events and services during the meeting. Each attendee will be assigned a secure and encrypted beacon at registration with a unique identifier that will capture traffic flow throughout the Orange County Convention Center. This data will be used in aggregate to better understand attendee interests and provide a more personalized experience at future meetings. For more information, contact AAOS at

Event Cancellation

AAOS may elect to cancel the Annual Meeting due to circumstances beyond our control, such as disaster, severe weather, civil commotion or government laws or regulations. In the event of such cancellation, all Annual Meeting registrants will be notified by email at the address provided in the AAOS database; and registration fees will be refunded in full. Other costs incurred by the registrant, such as airline or hotel penalties, are the responsibility of the registrant.

Family Badge and Children at the Meeting

AAOS members receive one complimentary family badge that may be used by a spouse, significant other, or immediate family member (not an active medical professional). You may pre-register a family member during online registration or on-site. All Family Badge recipients must be accompanied by the registered AAOS member and present an ID to receive a family badge.

Family Badge attendees 16 years and older have access to the following.

  • Academy Hall
  • Industry Exhibits
  • Your Academy/Guest Speaker

Family Badge attendees under 16 have access to Academy Hall, providing they are not disruptive to surrounding activities.

Please note: Family Badge attendees will not have access to any educational sessions or events.

Image Capture

By attending and participating in events and activities held during the Annual Meeting, attendees grant AAOS (and its employees and agents) permission to capture, retain, and utilize the attendees’ image, likeness, voice, and actions, whether captured live or recorded and in any format. Any such images or likeness captured during the Annual Meeting may be used for display, exhibition, publication, or reproduction in any medium or context for any purpose, including, but not limited to, commercial or promotional purposes, without further notice, authorization, or compensation. 

Non-Smoking Policy

Smoking is not permitted in public areas such as restaurants, hotel lobbies and the convention center. 

Privacy Policy – Use of Personal Information

Annual Meeting registration lists, including the medical registrant’s name, postal mailing address, and phone number, are available for sale to exhibitors in advance of and after the Annual Meeting.

Personal Information, including the medical registrant’s name, postal mailing address, phone number, email address, hospital affiliation and practice focus, is available to Annual Meeting exhibitors and service providers through a lead retrieval system. While registering for Annual Meeting, medical registrants may choose to opt out of the distribution of their email addresses through the lead retrieval system.

AAOS, its third-party vendors or service providers may collect, store and use Personal Information to provide AAOS products and services or to improve the user experience at AAOS events and with AAOS products and services.

AAOS, its third-party vendors or service providers may collect, store and use Personal Information to provide AAOS products and services or to improve the user experience at AAOS events and with AAOS products and services. For additional information, please refer to the AAOS Privacy Policy by visiting

Private Meeting

The AAOS Annual Meeting is a private meeting. The AAOS reserves the right to control meeting space and may, at its sole discretion, remove persons from the meeting who are not registered, who do not meet attendance requirements or who cause disruptions.

Refund Policy

The Academy does not issue refunds on-site during the meeting. All requests for refunds (registration, courses, track packages, and/or Specialty Day) must have been received in the Academy office on or before February 14, 2020. The Exhibitor refund policy is available in the Exhibitor Rules and Regulations or contact AAOS at

Reproduction Policy

The Academy reserves any and all its rights, including intellectual property rights, to materials presented at the Annual Meeting, including Posters. Reproductions of any kind or format, by any person or entity, without prior written permission from the Academy, are strictly prohibited. Persons violating this policy may be escorted from the meeting.

Selling and Marketing Activities

  • Selling and/or marketing activities are reserved exclusively for registered exhibitors and can only be conducted from an exhibit booth space or other areas as approved by AAOS.
  • Annual Meeting attendees that plan to sell and/or market products and services at the Annual Meeting can only do so from an exhibit booth in the Industry Exhibit Hall. To secure a paid exhibit booth space, visit for information.
  • At the sole discretion of AAOS, attendees found in violation of this requirement may be escorted from the meeting and may have all meeting privileges revoked without refund of fees paid.
  • No unapproved surveys, handouts, or literature may be distributed at the Annual Meeting.