Frequently Asked Questions - Housing

Housing FAQs

How do I contact the AAOS Housing Bureau (MCI USA)?

Call 1-800-931-6026 or 1-972-349-5558 (International) or to reach a reservations specialist.

Do I have to use a credit card to book a reservation? Is your reservations process secure?

Yes, we normally ask for a credit card to confirm and/or guarantee a reservation. A first night’s room and tax is required to secure a room. All information provided to MCI USA is relayed over a secure server. The information you provide will not be used, sold or rented in any way.

How do I book two rooms with one reservation?

Contact a reservations specialist at 1-800-931-6026 or 1-972-349-5558 (International).

Is there a waiting list for sold out hotels?

No. If a hotel is sold out, you will not be able to make a reservation or place your name on any kind of waiting list.

How do I modify my hotel reservation?

To change or modify your reservation, you have three easy options:

Agents available 8:00 a.m. to 5:30 p.m., Monday-Friday, Central Time

My booking attempt failed. What if I keep receiving an error message when I check availability?

Error messages may be related to your computer or online access. If you encounter a problem that appears to be related to our site, contact us at or call 800.931.6026 or 972.349-5558 for further assistance.

Will I get the same rates, service and availability on the internet as I would if I booked my room through AAOS Housing?

No, the AAOS housing bureau (MCI USA) takes the hassle out of searching for a room by providing the best hotels at the lowest price available over the AAOS Annual Meeting dates. If the hotel oversells, rooms booked outside of the AAOS block are the first to be relocated to another hotel, usually further away. AAOS provides complimentary shuttle transportation to/from the convention center (for AAOS hotels not within walking distance.) Housing representatives are available at the convention center for onsite assistance. If you find a lower rate over the dates of the AAOS meeting, let us know at

Why is it important for me to stay at an AAOS hotel?

Staying in official hotel rooms helps AAOS negotiate reduced rates for meeting space, food, beverages, and many other services/fees you or your organization would pay if you were not associated with the Annual Meeting.

I have not yet received my reservation confirmation e-mail. What should I do?

If you do not receive a reservation confirmation from MCI USA immediately after booking, let us know at

How can I cancel my reservation?

Cancellations made before February 19: Cancel your reservation using the “cancel” option at the bottom of your confirmation or contact MCI USA at or call 800.931.6026 or 972.349-5558.

Cancellations made after February 25: Must be made directly with the hotel and according to the hotel’s cancellation policy. When calling the hotel, write down the date/time of your call and the reservation cancellation number given to you by the hotel. Having this information speeds up the refund process. If the cancellation is made after the hotel’s deadline, or no cancellation is made at all, the hotel will keep your one-night room deposit and could possible charge you the total price of the room.

In the case of questions about the cancellation fee, always refer to the hotel's policy, which can be found online.

What happens if I forget to change or cancel my reservation?

If you did not make your changes regarding the date of arrival or you forget to cancel your reservation, you will be charged at least one night's room and tax for each room reserved. Depending upon the hotel, you may be charged for all nights for all rooms. Be sure to read the cancellation policy for your individual hotel.

May I request the exact location of my room (preferred floor, next to pool, etc.)?

You can enter your preferences under the “Special Request” option while making your reservation. The hotel staff will do whatever is possible to meet your needs. However, we cannot guarantee that your preferences will be served since many times these depend on the level of hotel occupancy at the check-in date.

What is the refund policy?

In case of room cancellation you might be entitled to a partial or full refund of your reservation. The final amount to be refunded will be based on the cancellation policy of the hotel and the respective fees. The total amount to be refunded will be the total value of the booking minus the penalty fee. Because the AAOS Housing Bureau (MCI USA) has to retrieve your refund from the hotel before it can be refunded to you, the refund process can take anywhere from 3-30 days, after the last day of the meeting. MCI USA does its best to provide the best service possible and will work on your behalf to rectify any regrettable circumstances relative to your reservation. However, they act only as an independent agent and have no control over hotel personnel, equipment, or operations at the hotel and shall not be held liable for any inconvenience or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the hotel.

How do I get a receipt for my hotel reservation?

After you have made your booking, we will send you a confirmation email, which also serves as your receipt. Upon check-out, you will receive a receipt from the hotel detailing any additional charges you might have incurred throughout your stay. If they do not offer, ask for it.

Do you provide transportation to and from the convention center?

Yes, AAOS provides transportation to and from the convention center starting Tuesday at 6:30 a.m. through Saturday at 6:00 p.m. There will be no service between the hours of 10:00 a.m. and 2:00 p.m.

What if I want to reserve a group of 10 rooms or more?

Contact our Group Reservation Department for any group of 10 or more rooms at 800.931.6026 or email